Mobile Government E - Government for Mobile Societies Stocktaking of Current Trends and Initiatives

During the past decades, mobile technologies have influenced our lives significantly. In the typical western ‘always-on society’, people are used to be available round the clock and to have access to services everywhere and anytime. Governments react on this demand by offering services through additional mobile communication channels. Such activities have become commonly known under the term mobile government (mGovernment) and are usually regarded as a subset of e-Government. This survey aims to identify current trends and initiatives in the field of m-Government. Therefore, the document first provides a general introduction to the topic and presents commonly used terms and notations. The study also presents enablers and challenges of mGovernment and introduces critical success factors. To get a comprehensive overview of the current global situation, several m-Government projects from different countries and regions are briefly sketched. Furthermore, relevant studies, articles, and scientific publications on mGovernment are presented and discussed. The variety of ongoing projects and activities, and the high interest of the scientific community substantiate the topicality of m-Government. With the increasing popularity of smartphones, new impulses and developments can be expected. This will also raise new challenges that need to be overcome in order to make m-Government a future success. This survey attempts to contribute to this success by emphasizing the importance of mGovernment and by identifying potentials for further activities.